Legal
Refund Policy
Last updated: 5 November 2026
30-day money-back guarantee
We want you to feel confident booking tutoring with Nics Online Tutoring. If you are not satisfied with a purchased session, you can request a full refund within 30 days of the order date. If you simply need to move or cancel a lesson, we can also add the amount to your account as lesson credit instead — the choice is yours, and asking for credit never removes your right to a refund.
How to request a refund
Refunds are processed by our payment provider, Stripe. You can request a refund by contacting us through the website with your order details. We will respond as quickly as possible and aim to process eligible refunds without unnecessary delay.
What is refundable
Refunds apply to unused tutoring sessions paid for through this site. If a session has already taken place, we may offer a partial or full refund at our discretion, depending on the circumstances.
Payment processing
Payments on Nics Online Tutoring are processed securely by Stripe. Stripe handles payment processing, billing, invoicing and refund administration on our behalf.
Questions
If you are unsure whether your booking qualifies for a refund, please contact us through the website and we will be happy to help.